Privacy Policy

1. Introduction

Welcome to Puzzles' Privacy Policy. We respect your privacy and are committed to protecting your personal data. This policy explains how we handle personal data collected during your use of our online jigsaw puzzles, including when you sign in using Auth0.

2. Information We Collect

Puzzles is designed with privacy in mind. We collect minimal information to enhance your puzzle-solving experience:

  • Player Name / Display Name: Stored locally in your browser cookies for personalization; we may also store your display name on our servers when you use features such as leaderboards or rankings
  • Game Preferences: Difficulty settings, region preferences, and game progress stored in browser cookies
  • Game Achievements: We may store on our servers data such as scores, rankings, completion progress, and badges when you participate in leaderboards, rankings, or progress-tracking features
  • Auth0 Account Information (for logged-in experiences): If you choose to sign in or sign up with Auth0, Auth0 provides us with your auth0_sub (a unique identifier) and may also provide email and name. We use this information to create/link your Puzzles account and to manage your session.

We do not:

  • Collect personal information beyond what you choose to provide
  • Sell your personal data for advertising
  • Use your game data for advertising targeting

3. Cookie Usage

We use browser cookies to enhance your gaming experience:

  • Essential Cookies: Store your player name and game preferences locally in your browser
  • Functional Cookies: Remember your difficulty level, region selection, and game progress
  • Leaderboard Cookies: Store your display name for leaderboard participation (optional)
  • Authentication/Session Cookies: When you log in via Auth0, our server uses a PHP session and may set cookies such as player_uuid, profile, and other login-related cookies to keep you signed in and personalize your dashboard
  • Analytics/UX Cookies: We include Google Analytics (gtag) and Hotjar to understand site/game usage and improve the experience. These tools may process identifiers and technical data (such as IP address and device/browser information) according to their own privacy practices

These cookies are stored on your device and can be cleared at any time through your browser settings. Some cookies may be set by third-party service providers (such as Auth0, Google Analytics, and Hotjar) as part of the features described above.

4. Your Rights (GDPR / UK GDPR) and Cookie Management

If you are located in the EU/EEA or the UK, you have rights under GDPR and/or UK GDPR, including:

  • Right of access: request confirmation of whether we process your personal data and obtain a copy
  • Right to rectification: request correction of inaccurate or incomplete personal data
  • Right to erasure (right to be forgotten): request deletion where applicable
  • Right to object: object to certain processing (including processing based on legitimate interests), where applicable
  • Right to restriction: request that we restrict processing in certain circumstances
  • Right to data portability: request your personal data in a structured, commonly used format (where applicable)
  • Right to complain: lodge a complaint with your supervisory authority

You can also manage cookies in your browser settings. To delete or request changes to the personal data we store about you, please use our Contact us page.

5. Children's Privacy

Puzzles is suitable for users of all ages. If you are a child, please use the service with the help of a parent or guardian. Parents can help children manage their cookie settings through their browser.

6. Lawful Bases (GDPR / UK GDPR)

We process personal data based on one or more of the following lawful bases:

  • Contract / performance of a service: to provide the games, accounts, and logged-in features
  • Legitimate interests: to secure the service, prevent fraud/abuse, and improve the games using analytics/UX tools
  • Legal obligations: where we must process data to comply with applicable laws

7. How Long We Keep Data

We keep personal data only for as long as needed to provide the games and accounts, and for as long as required to comply with legal obligations, resolve disputes, and enforce our agreements. When you request deletion, we will delete or anonymize data where required/appropriate, subject to any legal requirements to retain certain records.

8. International Data Transfers

Some of our service providers (for example Auth0, Google Analytics, and Hotjar) may process data outside the EU/EEA and/or the UK. Where required, we take steps designed to ensure an adequate level of protection for international transfers (for example by relying on approved transfer mechanisms as applicable).

9. Data Security

We use reasonable technical and organizational measures to protect personal data against unauthorized access, disclosure, alteration, or destruction.

10. Support

If you have any questions about this Privacy Policy, or if you wish to submit a privacy-related request (including a request to delete your data), please visit our Contact us page.

Last updated: 19 March 2026